Projector World is dedicated to offering our customers the best products and are here to help if your order is not quite as expected. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (“Law”). 

You are entitled to a replacement (subject to stock availability) or refund for products that may have a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Should you have any questions or concerns about this policy or an item you have received, please reach out to our Support Team for assistance via the Contact Us Page. 

If you need to return a product, please send us a message via the Contact Us Page. Be sure to include as much information as possible so that our team can assist you as quickly as possible. From here, our team will get back to you within 3 business days with further instruction on how to remedy the situation.

Returns & Exchanges

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

We only replace items if they are defective and within 14 days of purchase. Please provide proof that the unit arrived damaged and send the unit to our Returns & Exchange department for verification. If our engineers conclude that the item was defective due to customer error, an exchange will not be possible. However if the product was deemed
defective upon arrival, you may request to exchange the defective unit for the same item. 

Shipping

To return your product, you should contact the support team (support@projectorworld.com.au) to request approval for the return and to get a return address.

You will be responsible for paying for your own shipping costs for exchanging and returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund as well as a restocking fee amounting to 20% of item(s) cost total. 

1. Change of Mind Returns
If an item has been received as advertised without fault, we are not required to provide a refund or replacement. 

2. The Item Doesn’t Match the Description
We work hard to present all products on our website as accurately as possible. As much as we try to avoid it, on some occasions the information on our website may contain inaccuracies. If the item you have received is so different from the description that you would not have bought it, you are entitled to a refund under the Law. 

3. The Item Has a Minor Fault
If the item has a minor fault, please contact our Support Team via the Contact Us Page. We will request evidence of the fault and upon receipt of that we may offer you a partial refund without the need to return the item or the option to return the item for a replacement (where possible) or a refund.

4. The Item Has a Major Fault
If the item has a major fault in accordance with the Law, you are entitled to choose between a refund, repair or replacement of the item (subject to availability). In some instances, we may request photographic evidence of the fault and request you not to return the product. If you are required to return the item to us, you will be provided with
a return address and will be issued with a refund upon receipt and assessment of the goods.

Additional Information:
In some instances, we may not offer a remedy and decide not to offer a remedy. We may also require you to pay all reasonable postage costs to return the item to you. This may include if:
• The item has been lost, destroyed or disposed of by you;
• The item has been damaged after being delivered to you for reasons not related to its state or condition at the time of supply to you;
• The item has been attached to, or incorporated in, any real or personal property and cannot be detached or isolated without damaging the item;
• The period of time since supply and circumstances are such that we are permitted by the Law to decline to provide a refund or replacement.
If you are unsure about your eligibility to return or have any questions about a product, a member of our Support Team can be contacted via the Contact Us Page on the website and will be happy to assist